Refund & Return Policy

Quick Fox does not offer cash refunds. We offer an exchange/replacement policy for confirmed quality issues, wrong items, damaged items, or missing items only, as outlined below.

No Refund Policy

Quick Fox does not offer monetary refunds. All valid claims are resolved through product replacement or a discount voucher, as applicable.

Sale/Discounted Items

Items damaged or defected after use are not eligible for exchange.
Sale/discounted items are not eligible for exchange or replacement, unless one of the four valid reasons below applies and is reported within 24 hours of delivery.

Valid Reasons for Exchange/Replacement

Exchange or replacement will only be considered for:

Wrong product received
Damaged/defective product
Broken product
Missing product

You must report the issue within 24 hours of receiving your order, along with video evidence of the product sent to our WhatsApp support number. Claims reported after 24 hours will not be entertained.

Quality Issue Process

Report the issue with video evidence via WhatsApp within 24 hours of delivery.
We will arrange a reverse pickup of the item from your address.
Once received, the product goes through a quality inspection.
If the issue is confirmed, a replacement will be sent, or a discount voucher issued.
This process may take up to 14 working days.

Conditions for Replacement

To qualify for replacement, the returned product must:

Be in its original packaging with all tags intact
Include the original receipt/invoice
Include original packing material and airway bill

Claims that don't meet these conditions, or that are reported after 24 hours, will not be accepted.

Pickup Attempts

We will attempt pickup of the disputed item up to 1 times. If the item cannot be handed over to our rider by the 1st attempt, the case will be considered closed and will not be reopened.